Twitter Account is Continually Hacked Reddit After Changing Password
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Text from JMH3143
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/
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I have been get word from friends that my email has been hacked. I have changed my password multiple times, and I'm even doing the 2 step verification process as well but it continues to happen. I look in my sent folder though and do not have any of those emails showing up there. I have had other friends have this issue and ended up closing their account cause they could not get it fixed, but I have had this account for so long I don't want to do that. I have also looked through my e-mail settings and don't see anything weird auto forwarding or anything like that. Is there something else you can do to help? Like I said I have went through all the help topics and even the forget you password steps to list that my account has been hacked. I hope you can help. Thanks for you time.
I am having the EXACT same issue. I have sent a trouble ticket into Microsoft Customer Support and am awaiting an answer, please keep this updated and let me know what happens - I will do the same.
Thanks,
Chad
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I have been get word from friends that my email has been hacked. I have changed my password multiple times, and I'm even doing the 2 step verification process as well but it continues to happen. I look in my sent folder though and do not have any of those emails showing up there. I have had other friends have this issue and ended up closing their account cause they could not get it fixed, but I have had this account for so long I don't want to do that. I have also looked through my e-mail settings and don't see anything weird auto forwarding or anything like that. Is there something else you can do to help? Like I said I have went through all the help topics and even the forget you password steps to list that my account has been hacked. I hope you can help. Thanks for you time.
same here need help on this issue
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I have been get word from friends that my email has been hacked. I have changed my password multiple times, and I'm even doing the 2 step verification process as well but it continues to happen. I look in my sent folder though and do not have any of those emails showing up there. I have had other friends have this issue and ended up closing their account cause they could not get it fixed, but I have had this account for so long I don't want to do that. I have also looked through my e-mail settings and don't see anything weird auto forwarding or anything like that. Is there something else you can do to help? Like I said I have went through all the help topics and even the forget you password steps to list that my account has been hacked. I hope you can help. Thanks for you time.same here need help on this issue
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You can read furthe r information about codes & blocked accountshere
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/
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The Microsoft account forum has been retired and all account related questions must now be asked online hereSelect the error you need help with and fill out the requested details on the next page. You need to be signed in with a Microsoft account to access the form.
If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one athttps://signup.live.com
You can read furthe r information about codes & blocked accountshere
ZigZag3143 - thanks for the link and trying to help but unfortunately I've already done as you suggested. I explained in GREAT DETAIL my EXACT problem as many of these users have done as well and this is what I received in reply . . . VERY disappointing.
Hi, Welcome to Microsoft Community. I understand the inconvenience this may have caused you, let me help you with this. After reviewing the information you provided and investigating your account, it seems like everything is working fine now. Please try to sign in on the account again and check if the issues persist. If you are still having the same issue, kindly provide us the detailed steps taken that led you to this issue and the exact error message or screenshot that you received if there is any. To prevent this from happening again in the future, I've provided some important self-help resources for your reference: • To reset your password go to https://account.live.com/password/reset. If you cannot reset your password via the options on this page, submit a separate support request to Microsoft account recovery support https://account.live.com/acsr • To read Microsoft Services Agreement and learn about the code of conduct, please visit: http://windows.microsoft.com/en-US/windows-live/code-of-conduct • To validate your account using SMS, go to http://sms.live.com • To help protect account, please see this link: http://windows.microsoft.com/en-us/outlook/help-protect-account • To prevent your account from being hacked follow:http://windows.microsoft.com/en-us/windows/outlook/hacked-account. Let us know if you need further assistance regarding this. Thank you. Microsoft Support Team
The above message is COMPLETELY useless, especially when I stated explicitly in my message that I had already taken the steps indicated in the bullets. I logged into my email today only to find another "return to sender" email from the spam being sent by seemingly spoofing my account.
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So I haven't been getting any help from Mircosoft. The only thing they have told me is to make sure I don't have any virus on my computer. I have ran multiple test from multiple detection softwares and don't show anything. I still can see any of the email that have been sent but some "Mail delivery failed" messages have been coming to my Junk box .....
The message identifier is: 1Wd8aL-00016F-El
The subject of the message is: Jonathan
The date of the message is: Wed, 24 Apr 2014 02:36:19 +0100
The address to which the message has not yet been delivered is:
*** Email address is removed for privacy ***
Delay reason: SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com [173.194.77.27]:
421-4.7.0 [207.150.203.240 15] Our system has detected an unusual rate of
421-4.7.0 unsolicited mail originating from your IP address. To protect our
421-4.7.0 users from spam, mail sent from your IP address has been temporarily
421-4.7.0 rate limited. Please visit http://www.google.com/mail/help/bulk_mail.
421 4.7.0 html to review our Bulk Email Senders Guidelines. e1si9881459obf.116 - gsmtp
I don't know if that makes since to anybody else? But I wish this would just stop happening. I have all my accounts linked their this Hotmail account and don't want to start over.
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I have been going through the same issues with no success or help from Microsoft. it is a bummer cause I have had this account since the nineties and it seems as though I may have to start over as well. bummer I know you would think that Microsoft would be able to resolve concerns with email other than to ignore it's customers.
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So I haven't been getting any help from Mircosoft. The only thing they have told me is to make sure I don't have any virus on my computer. I have ran multiple test from multiple detection softwares and don't show anything. I still can see any of the email that have been sent but some "Mail delivery failed" messages have been coming to my Junk box .....
The message identifier is: 1Wd8aL-00016F-El
The subject of the message is: Jonathan
The date of the message is: Wed, 24 Apr 2014 02:36:19 +0100The address to which the message has not yet been delivered is:
*** Email address is removed for privacy ***
Delay reason: SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com [173.194.77.27]:
421-4.7.0 [207.150.203.240 15] Our system has detected an unusual rate of
421-4.7.0 unsolicited mail originating from your IP address. To protect our
421-4.7.0 users from spam, mail sent from your IP address has been temporarily
421-4.7.0 rate limited. Please visit http://www.google.com/mail/help/bulk_mail.
421 4.7.0 html to review our Bulk Email Senders Guidelines. e1si9881459obf.116 - gsmtpI don't know if that makes since to anybody else? But I wish this would just stop happening. I have all my accounts linked their this Hotmail account and don't want to start over.
I'm having the exact same messages (with a different IP and message identifier). Still waiting to get a useful response from Microsoft (not just a canned copy/paste message that looks like they didn't ever read your initial message) using the link provided above.
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Source: https://answers.microsoft.com/en-us/outlook_com/forum/all/email-still-hacked-after-changing-password/31b74092-6b8c-46a8-8cd5-443ce92ab887
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